Paying by bank transfer

We recently partnered with a leading payments provider to bring you a new, fast and secure payment method

Pay with Bank transfer is a way to securely pay for goods or services via a direct transfer from your bank account. It’s really simple to use and takes place in just a few quick clicks with no account set up required. What’s more, with the payment itself being handled entirely by your bank, you benefit from bank-grade security, and none of your payment details being stored by American Express or the business you are buying from.

It’s powered by American Express, but open to everyone.

How your information is protected

After you click to Pay with Bank transfer and select your preferred bank, we will securely re-direct you to your bank’s app or online environment. You will authenticate yourself directly to your bank using its normal method, and your bank uses your personal information only to verify your identity and confirm sufficient available funds for the purchase. Your personal payment information will not be stored by American Express or the business you are buying from.

Does pay with bank transfer work with all banks?

Currently it works with all the major UK banks, and we’re always adding more challenger or smaller banks.

Does pay with bank transfer work with all transactions?

Pay with Bank transfer is available whenever you see the logo as an option at checkout. Certain banks may impose a transaction amount limit for very large purchases.

Quick | Simple | Smart

Your questions answered

1. How do I use the service?

Paying with Bank transfer is super simple:

  1. Click on the ‘Bank transfer’ button at checkout and agree to continue.
  2. Select your preferred bank,
  3. We will redirect you to your bank’s webpage or app for you to authenticate as you normally would for online banking.
  4. Approve the pre-filled payment details.

That’s it! There’s no account set up or card details required, and if you have your bank app installed on your phone, you can often authenticate using biometrics.

2. What do I need to have in order to use the service?

All you need to use Pay with Bank transfer is a UK bank account with one of our supported banks (all major and most challenger banks). You will also need to have online banking enabled for your account.

Whilst Pay with Bank transfer is powered by American Express, you do not need to be an American Express Cardmember to use it.

3. What are the benefits of the “Bank transfer” payment method?

Paying via Bank transfer means you benefit from bankgrade security, no shared card details, and visibility of your balance before you approve the payment, as the payment is handled entirely by your bank. It also means you can make a speedy mobile payment on the go, even when you don’t have your card to hand.

4. I’m an American Express Cardmember, will I earn points/miles/cashback on my purchase if I use Pay with Bank transfer?

No, whilst Bank transfer is powered by American Express, purchases made with Bank transfer are not linked to your Card account. Therefore, if you want to earn your points/miles/cashback, you will need to pay with your American Express card.

5. Where will I see the transaction reflected?

The transaction will be reflected on your bank statement issued by the bank you selected to make the payment from.

6. Are there fees associated with the service?

No, you won’t incur any fees for Paying with Bank transfer.

7. Do I need to have an American Express® Card?

No, Pay with Bank transfer is powered by American Express but open to everyone, so you don’t need to have an American Express Card. All you need is a UK bank account with one of our supported banks (all major banks and most challenger banks).

8. How long does it take to reflect in my bank account?

Once the transaction has been approved by your bank, your bank account will be debited instantly, so no pending payments.

9. Why can’t I see my preferred bank?

Currently, Pay with Bank transfer works with all major UK banks, and many smaller or challenger banks. We’re always adding new banks to the service. However, if you can’t see your preferred bank listed, then please choose an alternative bank you hold an account with or an alternative payment method.

10. I want a refund, or to return my purchase.

If you need a refund or return, please contact the business you made the purchase from. All refunds and returns will be processed by the business and are subject to their refund and returns processes.

11. I have not received the product I purchased.

If you do not receive the goods or services, you purchased then please contact the business you have made the purchase from. Please keep your order number handy so that the business can track the transaction and assist you.

12. Who do I contact for any questions?

If you have questions, please contact your bank by calling the number listed on the back of your debit card. If necessary, your bank will help you through the formal dispute process.