Competition/Promotion Terms and Conditions

1. Eligibility:

1.1 Prize promotions are open to UK residents (England, Scotland, Wales, and Northern Ireland) aged 18 years or over, excluding employees and their immediate families (spouse, parent, child, sibling, grandparent, and "step" family), of The Promoter, associated agents or anyone professionally connected with the prize promotion.

2. Promotional/Competition Period:

2.1 Please see each promotion/competition for its prize pool. Holiday promotions will be judged, and winners will be announced the next working day after the holiday.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.5 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. Entry Instructions:

3.1 Please see the individual competition/promotion for entry details.

3.2 Social media # (hashtag or similar social media content grouping) competitions will require all entries to have the advised #

3.3 Only one entry per person per prize promotion unless otherwise stated in the individual promotion. All additional entries will be disqualified.

3.4 Any entries that Replace Base considers (in our absolute discretion) to be dangerous, vulgar, offensive, indecent, illegal, racist, plagiarised, offensive, cruel, fraudulent, or infringe on the rights or copyright of others will be immediately disqualified.

3.5 No third party or bulk entries. If it becomes apparent that either a participant or household is using any means to circumvent this condition, such as, and without limitation, multiple email accounts, multiple reproduced or computer-generated entries, using multiple identities, fraudulently falsifying data, acting fraudulently or dishonestly in the opinion of the promoter or otherwise acting in violation of these terms, these participants will be disqualified, and any prize entitlement will be void.

3.6 Incomplete, illegible, misdirected, or late entries will not be accepted, and proof of sending will not be accepted as proof of delivery or receipt. No responsibility can be accepted for incomplete entries, lost due to technical reasons, corrupted, delayed, wrongly delivered, or not received for any reason.

3.7 It is the entrant's responsibility to provide correct, up-to-date details when entering the prize competition and acceptance of the prize. The promoter cannot be held responsible for winners failing to supply accurate information, which affects their prize acceptance or delivery.

4. Closing and winning

4.1 Prize Fund: Please see each promotion for its prize pool.

4.2 Winner Selection: Prize draw winner(s) will be randomly selected by a computerized random generator from all entries. Skills-based entries shall be judged based on the judging criteria set out in the promotion by a panel made up of Replace Base staff.

4.3 Winner Notification: The winners will be notified by email, or social media account private/direct message via the account provided at the point of entry within 14 days of the closing date and will have 14 days from notification to claim their prize. If a winner does not claim their prize within this time frame, Replace Base reserves the right to withdraw prize entitlement and will award the prize to a reserve drawn at the same time as the original. Winners for select competitions will also be announced either in the promotional post or on new social media on the same platform(s) as the announcement.

5. Cancellation and returns

5.1 International entrants are responsible for the cost of any tax(s), customs fees, or other costs incurred from the receipt of physical goods outside of the UK. Replace Base will not cover these extra incurred costs unless clearly stated.

5.2 In the unlikely event that the prize is faulty, please refer to our Returns Policy, Faulty Goods / Guarantee.

5.3 Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold.

5.4 Replace Base reserves the right to substitute a prize of equal or more excellent value should circumstances outside its control make this necessary.

5.5 Replace Base reserves the right to verify winners and ask for proof of identity, age, and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.

5.6 You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and use your name, photograph and any comments in such publicity without any fee being payable.

5.7 By entering the competition, each entrant grants Replace Base a worldwide, perpetual, irrevocable, non-exclusive, transferable, royalty-free, and sub-licensable right and licence to use, reproduce, modify, adapt, publish or display (in whole or in part) any intellectual property contained in the content of their entry, without royalty, payment or other compensation. 5.8 Each entrant agrees not to assert any moral rights about such use and warrants that they have full authority to grant such rights.

6. General

6.1 Replace Base's decision is final and binding. No correspondence will be entered into, and entry implies acceptance of these terms and conditions.

6.2 Replace Base does not accept liability for any consequential loss of profit or indirect losses as a result of the entrant participating in the prize promotion.

6.3 Replace Base reserves the right, at its sole discretion, to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the promotion. Those who try to circumvent the entry process and entry instructions by any method will be disqualified, and any prize award will be void.

6.4 Entry into the promotion/competition is at the entrant's sole risk. To the extent permitted by law, neither Replace Base nor any supplier accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims (whether in contract, tort, or otherwise) suffered by entrants or any third parties arising out of or in connection with the promotion and accepting a prize. Replace Base and any suppliers further disclaim liability for any injury or damage to entrants or any other person relating to or resulting from participation with this promotion, save that nothing in these terms and conditions shall act to limit or exclude Replace Base and suppliers’ liability resulting from its negligence or fraud.

6.5 If any of these clauses should determine to be illegal, invalid, or otherwise unenforceable, then it shall be severed and deleted from these Terms and Conditions. The remaining clauses shall survive and remain in full force and effect.

6.6 The Promotion/Competition and these terms and conditions, and any disputes arising from there, shall be subject to English law and the exclusive jurisdiction of the English and Welsh courts.

6.7 Data Protection: Any personal information that entrants share with Replace Base will be kept secure and only used according to these terms and conditions unless the entrant has opted into future marketing from Replace Base and any associated suppliers or partners. By entering the promotion, entrants agree that Replace Base may use their information to administer the promotion, and winners consent to give their name and county to the winners' list. Any data that is entered into the promotion from the entrant is subject to the Replace Base Privacy Policy.

7. Trade or Business Customers

The above conditions apply to Trade or Business Customers. Trade and business customers may enter competitions privately as themselves or through their business; however, entries by the business a subject to the 3.5 clauses, and only one entry, unless stated otherwise, can be submitted for a business, one entry per employee for private use will be deemed acceptable unless we are lead to believe this is an attempt to create bulk entries for a business to win the competition/promotion.


We have several practices and procedures in place to ensure that what we purchase and resell complies with our listings' description; this includes but is not limited to:

  • Supplier audits to ensure that the parts we purchase comply with our purchasing and best practices (as a copy of this is available on request from us).
  • Inspect the parts periodically by a trained technician who can verify the origin of the parts to the best ability.
  • Staff training and monitoring ensure staff are informed of the product's origin and can advise accordingly
  • Sending samples to manufacturers to confirm authenticity.

When Replace Base list an item for sale as "Original" or "OEM", we have done everything within our power to source and secure documentation when available to confirm and trace the origin of the part.

We have a robust complaints procedure if you believe that we have breached the description of goods or that part of our vetting procedure is not working, please contact us on 01604 924700 or email [email protected].



All trademarks mentioned in our product descriptions are the property of their respective owners. Their use is to identify the manufacturers' products only and does not imply any affiliation or endorsement by said companies.