About

We are a small and dedicated company looking to provide the best quality spares and exceptional customer experience. Founded in 2009, we have quickly taken the top spot in the Industry by offering excellent components and delivering on service.

We have a team of 8 customer service staff who monitor emails, phones, and live chat and will be happy to assist in any aspect of your pre or post-sales query. We also have two technicians who repair devices every day, which we often have helped our customers.

As well as a vital service team, we have a source who can get just about anything and tailor orders to your specification and a team of 8 warehouse staff who use the latest systems to ensure your order arrives correct, quickly and safely.

On average, we send around 3000-5000 components every day from our warehouse. Our customers are DIY repairers, independent repair shops and large corporations - whatever your needs, we can accommodate.


A few key points about us:

  • A Our office and warehouse are in Northampton (at Sywell Aerodrome) - if you're near us, you may see our local stunt team barrel-rolling over our building or one of 2 restored Spitfires that cause our building to shake!
  • B We have staff waiting to help. No matter your query, we have a team of 7 at the other end of the phone, email & live chat.
  • C We currently hold over 10000 SKUs and usually add 50-100 new SKUs a week.
  • D We offer UK and EU Next Working Day Delivery on all items; Need it fast? We've got you covered.
  • E We have been selling parts since 2009, just before the original iPhone release.

Our Working Hours

Although we start early and finish late, our official working hours are below - we often have people working weekends, so don't be surprised if you hear from us.

Please note that our phone lines open from 10AM Monday - Friday.

Monday 9AM-5PM
Tuesday 9AM-5PM
Wednesday 9AM-5PM
Thursday 9AM-5PM
Friday 9AM-5PM
Saturday CLOSED
Sunday Limited service and warehouse operations
UK Bank Holidays Closed

Our Roots

My name is Steve; I founded The Replace Base Ltd in 2009 when trying to source quality parts for just about anything family and friends could manage to break! Around the time that my spare room was full of bits and pieces, I decided to start The Replace Base. With a background in electronics break/fix engineering, I made the big decision to leave my stable job. So I put my time and undivided attention to source quality parts for as many devices as possible, allowing everyone to fix, tinker, upgrade and modify devices!

Ten years on, in 2020, we have been through a lot! We now have a dedicated team of 16 staff, a warehouse stocked full of parts and recently opened our first of many "RepairBase" local repair shops. We currently stock thousands of parts for hundreds of devices, and our inventory is growing every day.

Customers are at the heart of what we do, and I genuinely believe that we have the best parts, team, processes and service in the industry. We appreciate every customer and do our very best to ensure that every customer has a lasting impression of us and would be the only place they think of when recommending to friends and family.

I'm still very much involved with the business and work every day. I love to tinker still, but I'm usually found buried in spreadsheets and sourcing new stock. You will often catch me working on emails, phones and live chat, too, as I enjoy helping customers. I also feel it is essential to help customers first-hand to help us understand the ever-changing needs and requirements of DIY fixers, independent repair shops and large corporations.

Thank you for taking the time to read a little about me, the business and our journey.

Steve Garner: Founder and Director, The Replace Base Ltd