We have a great team here who know what they are talking about! If you call or email, you're likely to get Steve, Ben, Mihaela, Jack, Tash or Willow. Our staff are fully trained across all devices; so they’ll offer advice on just about everything and can help with all pre and post-sales enquiries.
The best way to contact us is by email, and it allows us to keep a complete history of communication between staff. We respond to emails rapidly, so we won't leave you waiting around long!
Did you know we now have a user forum? If you have some questions about a repair you're planning to carry out, or a repair shop looking to find like-minded people to share tips with, come and register today! - Forum.replacebase.co.uk
Our Working Hours
Although we start early and finish late, our official working hours are below
Please note that our phone lines are open from 10 AM – 5 PM Monday to Thursday and 10 AM – 4:45 PM on Friday.
Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate.
Our customer phone number is
We are proud of our email support! We have specialised software that ensures we get back to you quickly and accurately and dedicated staff who monitor them constantly throughout the working day.
We aim to get back to every email within 2 working hours: our current average response time is 1 Hour 49 Minutes*
Monday mornings are little busy for us so please allow a little extra time for a response.
*Based on 1 week's usage data
Our customer email address is:
Phone lines are open 10AM - 5PM Monday to Our office and warehouse is all based in Moulton Park, the address is:
- The Replace Base Ltd
- Unit 2 Summerhouse Place
- Moulton Park
- NN3 6GL