If you are new to Replace Base, simply click register and we'll ask you for a few details.
We don't want to just tell you that we have great quality parts and the best service in the industry to back it up, we wanted to show you by standing behind our products and offering an UNLIMITED Lifetime Warranty across the majority of our products - however many times you need to use the warranty or how long in the future.. we got you covered.
Contact us by email, phone or live chat or use the returns portal from "my account" and we’ll advise you on the next steps.
We will ship your replacement at no cost. If the defective part needs to be returned to us, we will send a pre-paid return label or cover your postal costs.
We will ship your replacement at no cost. If the defective part needs to be returned to us, you will need to pay for return postage costs.
We will ship your replacement at no cost. However, you will need to pay the standard shipping rates (£1.20) for the a replacement to be sent to you. If the defective part needs to be returned to us, you will need to pay for return postage costs.
We cover everything that a typical warranty covers, such as general failure of the part (for a screen, it may be lines of the screen, or for a charge port).
There are limitations for what the warranty can cover which include, but are not limited to, water damage, theft and general user damage etc.
Get in touch by email at [email protected], phone (01604 924700) or live chat - don’t worry if you haven’t got your order number. We will be able to find you on our system. Once we have identified you, we will run through basic troubleshooting and start the process.
Please select the option most appropriate to your situation.
If you already have an account with us, and ordered using this account, please use the following fields to login to your returns portal:
If you have made an order with us, but do not have an account, please add your email address and your order number, in order to log into your returns portal: